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Following ASIC action, Allianz Australia Insurance Limited (Allianz) has compensated 740 Petplan insurance customers over $231,000 and its agent, Petplan Australasia Pty Ltd (Petplan), has corrected its Petplan advertising.

The Coroner found that the Guidelines, whilst not a set of rules or instructions, represented best practice. The Guidelines provided a number of steps to manage risks .

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